http://www.mikrotik.com/support.html
If you have bought at least a Level 4 license, you can get limited support service by e-mail for 30 days after the purchase: support[at]mikrotik.com, if you obtained your mikrotik product from a reseller - please contact your reseller for support
При этом в вики сказано:
Initial Config Support
4 (WISP) 15 days
5 (WISP) 30 days
6 (Controller) 30 days
...
include 15-30 day free support over e-mail
Не забываем этим пользоваться!
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